Return Policy

Summit Trade Solutions LLC wants customers to receive computer hardware, electronics, peripherals, networking products, cables, adapters, storage devices, and office IT supplies as described.

Return Window

Most unused items in original condition may be returned within 30 days of delivery.

To be eligible for a return, the item must be unused, undamaged, and returned with its original packaging, accessories, manuals, and any included parts.

Return Request

Before sending any item back, customers must contact us first for return instructions.

Please include your order number, product name, reason for return, and photos if the item is damaged or incorrect.

Returns sent without prior approval may not be accepted.

Non-Returnable Items

The following items may not be eligible for return:

Opened or used electronic components

Items damaged by misuse, incorrect installation, or improper handling

Products missing original packaging, accessories, manuals, or serial numbers

Clearance items or special-order products

Software, license keys, or digital products

Items returned after the 30-day return window

Damaged, Incorrect, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible.

We may request photos, product details, packaging information, and the order number to review the issue.

After review, we may offer a replacement, return approval, or other support depending on the order details.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

If approved, the refund will be processed to the original payment method.

Shipping charges may not be refundable unless the return is due to our error.

Customers may be responsible for return shipping costs unless the item is incorrect, damaged, or defective upon arrival.

Business and Bulk Orders

Return terms for business orders, bulk purchases, and special-order items may vary depending on product type, quantity, and supplier availability.

Business customers should contact us before placing large orders if they have specific return requirements.

Contact Information

For return requests, order support, or product questions, please contact us:

Email: contact@summittradesol.com

Phone: (352) 261-6857

Company: Summit Trade Solutions LLC

Contact: Nathan Penninger

Address: 6325 S Coronado Ter, Lecanto, Florida 34461, USA